First Line IT Support

LOCATION: Brussels, Belgium

• Answering Service Desk phone calls;
• Creating incident and service tickets in ticketing tool;
• Provide 1 st level support to users.

• Spoken English & French;
• Broad IT knowledge from a Service Desk point of view;
• MS workstation side products;
• Mobile workstations and communication means knowledge;
• Broad IT knowledge;
• Knowledge of Service Management software (BMC Remedy).


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